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Who we are

We are a collection of professionals with a passion for facilities management, maintenance and support services. Based in Glasgow and London, we deliver our services to a global marketplace.

As a team, we have supported organisations in areas such as bid support, the implementation of technological innovations, talent development, business process management and operational audit and review services. With an expanding team available at short notice, we can focus the right resources to solve your biggest challenges and help you make lasting improvements.

Send us an overview of your needs and we can provide you with a handful of ways we can help you improve your service delivery.

Some history

CSS Consultancy started in Glasgow back in 2011 as a result of the restructuring activities within two large business service organisations. Since then, we have opened a second office in Covent Garden in London and supported numerous customer organisations and contracts throughout the UK, North America, Africa and Dubai. We look forward to continuing our support to our valued customers and to the industry as a whole through our hard-working approach and collaborative, integrated work ethos.

We are CSS and we help facility management providers improve results, win more work and innovate effectively.

Our values

When we established CSS, we wanted to start a support business that was trusted to deliver simple solutions to complex challenges in an efficient and cost-effective way. To underpin our services, we developed a set of commitments that would drive everything that we do as a business.

While many things have changed within our industry since we started, these guiding principles have remained steady and are built into everything that we do.
  • We will have a hands-on approach, tailored to the specific needs of each and every customer.
  • We will not be a repository for interim resources but an integrated team of industry professionals collaborating fully to deliver the best solutions possible to solve our customers’ challenges.
  • Our priority will be to leave our customers with knowledge and capability that will continue to deliver benefits after our engagement is complete.
  • We will be responsive and agile, able to adapt to customer challenges at short-notice.
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  • We will pioneer new models, technologies and ideas for the betterment of our customers and the industry as a whole.
  • We will provide services without drama or complication. Our focus is to be easy to do business with.
  • We will introduce character and good humour into our working relationships. We are passionate about what we do and delighted to share our enthusiasm with others.
  • To recognise that every customer is different and that our support must build upon their strengths.
  • To be different.
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Meet some of our team

CSS Chris

Chris

Principal Consultant
Chris has worked with some of the largest FM and Maintenance providers within the UK. With a commercial background, he has been involved with a wide-range of bid-submissions; creating meaningful content and complex financial models that consider multiple variables such as innovations, value engineering and risk. As a Lean Six Sigma expert he has also had responsibilities for contract improvement frameworks tailored to the services sector and aimed at increasing contract lifespan while reducing ongoing run-costs.
CSS Leigh

Leigh

Principal Consultant
Leigh has a background in corporate training and relationship management, having served her time working for the world’s sixth-largest insurer. After dealing with some of the largest financial service companies in the world as her clients, Leigh understands the importance of key account management, customer relationships and corporate sales. As a qualified Prince 2 practitioner and self-confessed list-maker, she deals routinely with change and project management issues at all levels of the corporate environment and thrives on delivering order to chaos.
CSS Andy

Andy

Principal Consultant
As a technical solutions specialist, Andy has worked for some of the largest utility, telecom and financial services companies within the UK and Europe; providing them with innovations and improvements to their everyday business processes. An expert in work-flow management and analytics, he helps businesses understand baseline performance through the collation and presentation of meaningful data; helping to facilitate positive changes in business performance.
Where we can help you
At CSS, our primary focus is to build upon the strengths of your business to develop a customer orientated solution that is fully compliant, recognises the customer challenges and provides innovative operational approaches at the right price. To accomplish this we combine elements of bid management with a unique integrative approach that rapidly identifies win probabilities, competitive advantages and customer needs.
Within many facilities management contracts there is a need to produce a dedicated customer portal to support end-user engagement and interaction. Many of these portals are limited in functionality and require continual input from an offsite design team to maintain. Sometimes, the portal is automatically generated as a component of the embedded CAFM or IWMS system. As a result, usability and functionality are limited. At CSS we can develop and design a contract portal for you rapidly, providing you with an end-user focused site that is secure, easily updated by your contract teams and functional.
All organisations have embedded skillets and capability that are focused on the optimal delivery of services to the customer, occupiers and end-users. At times though, contract teams are fully engaged in normal service delivery and lack the time and headroom to fully appraise all aspects of their performance. At CSS, we provide you with the support you need, wether through adhoc audits or the development of tools and frameworks that can be implemented to continually improve performance. Our priority at all times is not to increase workload for your contract teams, but instead to provide new ways that performance can be identified and amended effectively.
Facilities produce huge amounts of data on a continuous basis. As systems become more complex and time more precious, there is a need to better manage the flow of information to easily produce a near-instantaneous measure of the performance of your assets. At CSS we have developed facility specific dashboards and analytical tools that help you to aggregate performance data and consolidate it into concise reports that are easy to digest and focus your attention on the areas that matter.
In many organisations, proposals are generated from previous submissions or templates that have been developed to make it easier to submit information to customers easily. While these approaches may have been successful in the past, the tools and techniques adopted by your competition may mean that your proposals no longer communicate your strengths and advantages as clearly as they could. At CSS we can help you review your proposals, either on an individual submission basis or as a business-wide approach. From bid and proposal libraries through to document designs and templates, we can work with your existing teams to maximise their output and enhance their win statistics.
Contracts are often awarded over a number of years. While they may offer a fresh approach from the outset, they can quickly become outdated or less comparable to current market offerings. At CSS we can help you to implement innovation frameworks that routinely capture ideas and improvements from all stakeholders, and help you to progress them through a defined governance process that determines their viability and value.
Change is a routine part of facilities management and support services. From contract award and mobilisation through to improvement activities, a structured approach to change is essential to maintain momentum and to secure the support of stakeholders. At CSS we have developed change and mobilisation frameworks that can help you to manage your projects and initiatives successfully. We also have skilled change managers that can work with you to implement these frameworks to meet your timescales, budgets and resource availability.
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Meet the team at CSS Consultancy