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FM housing association
Social Housing
Bidding
Strategy
Innovation
Risk management
Change management
Process

Bid support and technical solution development for social housing maintenance contract

Our team were embedded within a major FM organisation to facilitate the completion of a complex bid for a £100m+ social housing project in the South East of England.

In addition to residential maintenance and property management requirements, the bid encompassed the following:

  • ICT design.
  • Commercial property management.
  • Business processes.
  • Compliance checks.
  • Customer satisfaction measures.
Building upon principles of customer satisfaction, we helped to build a cost-effective solution focused on occupant satisfaction and compliance.
CSS Consultancy Case Study