Refreshing FM consultancy support

Whatever the business need, our team can support you. From bid management, to strategic service design, we have a range of matured service management and leadership skills that can be applied to solve your most pressing challenges.

We pride ourselves on not being a typical FM or Support Services consultancy. We are committed to working alongside your own teams to build upon your already established good practice, supplementing it with our knowledge and experience to develop improved results and enhanced processes for your business.

Not only do we focus on supporting you in the completion of specific projects, we identify opportunities for you to make lasting improvements to the way you do business. Our approach gives you a significant return on your investment and introduces lasting change.

Have a look at some of the projects our people have worked on so far:

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Analytics
CRM, business development and analytics framework
Dashboard reporting for critical environments performance
Bidding
Solution development and bid support for overseas facilities management contract
Solution development and bid preparation for facilities management Defence tender
Bid support and technical solution development for social housing maintenance contract
Bid support for country-wide facilities management contract for commercial office space
Bid management for military remote accommodation proposal
Bid support for Information Technology and Service Integration and Management (SIAM) tender
Development of comprehensive bid and proposal library
Change
Critical service facilities management tender and mobilisation for telecoms provider
Consultancy
Business continuity development plan for data centre
Technical review of Aviation bid content
Bid review for critical services tender
Improvement
Performance improvement framework for facilities management contracts
Customer surveys and performance feedback
Account management for financial services client
Innovation
Innovation and idea management platform for facilities management providers
Lifecycle
Facilities management and lifecycle tender for food processing facility
Bid support for facilities management provision to critical data centre facility
Operations
Operational frameworks for critical environment maintenance
Process
Service product development for major facilities management provider
Contingency planning framework
Strategy
Market development report for UK data centre market
Bid support for the facilities management of remote worker outstations
Bid management for military training exercises

Download single page summaries on the services we provide:

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Bid better
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Change effectively
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Innovate more
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Improve quickly
Where we can help you
At CSS, our primary focus is to build upon the strengths of your business to develop a customer orientated solution that is fully compliant, recognises the customer challenges and provides innovative operational approaches at the right price. To accomplish this we combine elements of bid management with a unique integrative approach that rapidly identifies win probabilities, competitive advantages and customer needs.
Within many facilities management contracts there is a need to produce a dedicated customer portal to support end-user engagement and interaction. Many of these portals are limited in functionality and require continual input from an offsite design team to maintain. Sometimes, the portal is automatically generated as a component of the embedded CAFM or IWMS system. As a result, usability and functionality are limited. At CSS we can develop and design a contract portal for you rapidly, providing you with an end-user focused site that is secure, easily updated by your contract teams and functional.
All organisations have embedded skillets and capability that are focused on the optimal delivery of services to the customer, occupiers and end-users. At times though, contract teams are fully engaged in normal service delivery and lack the time and headroom to fully appraise all aspects of their performance. At CSS, we provide you with the support you need, wether through adhoc audits or the development of tools and frameworks that can be implemented to continually improve performance. Our priority at all times is not to increase workload for your contract teams, but instead to provide new ways that performance can be identified and amended effectively.
Facilities produce huge amounts of data on a continuous basis. As systems become more complex and time more precious, there is a need to better manage the flow of information to easily produce a near-instantaneous measure of the performance of your assets. At CSS we have developed facility specific dashboards and analytical tools that help you to aggregate performance data and consolidate it into concise reports that are easy to digest and focus your attention on the areas that matter.
In many organisations, proposals are generated from previous submissions or templates that have been developed to make it easier to submit information to customers easily. While these approaches may have been successful in the past, the tools and techniques adopted by your competition may mean that your proposals no longer communicate your strengths and advantages as clearly as they could. At CSS we can help you review your proposals, either on an individual submission basis or as a business-wide approach. From bid and proposal libraries through to document designs and templates, we can work with your existing teams to maximise their output and enhance their win statistics.
Contracts are often awarded over a number of years. While they may offer a fresh approach from the outset, they can quickly become outdated or less comparable to current market offerings. At CSS we can help you to implement innovation frameworks that routinely capture ideas and improvements from all stakeholders, and help you to progress them through a defined governance process that determines their viability and value.
Change is a routine part of facilities management and support services. From contract award and mobilisation through to improvement activities, a structured approach to change is essential to maintain momentum and to secure the support of stakeholders. At CSS we have developed change and mobilisation frameworks that can help you to manage your projects and initiatives successfully. We also have skilled change managers that can work with you to implement these frameworks to meet your timescales, budgets and resource availability.
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T: +44 (0) 1698 901025
F: +44 (0) 1698 901035
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We identify opportunities for you to make lasting improvements to the way you do business