We help you to develop integrated innovation systems to support your facilities management contracts

Most facilities management organizations and their customers are paying increasing attention to innovation as a key driver of performance improvement and cost reduction. In recent years, it is often become embedded as a formal requirement within many invitation to tender (ITT) documents and so has been elevated as a key area of consideration when appointing a new facilities management provider.

As the general economic climate has changed, customers needs have evolved; altering their requirements for typical facilities management and real-estate service provision. Now, many customers are pushing more for quality of service, adaptability, reduced cost and demonstrable value for money. In response, many facilities management providers have tailored their offerings, citing innovation as a key cornerstone of their service delivery.

Yet, despite this widespread acceptance of the importance of innovation, few companies have an integrated system for innovation management or an ability to demonstrate the benefits offered by innovation across a portfolio. Of the few that do, most employ an enterprise wide approach that can have difficulty in being tailored to the specific needs of a customer or contract.

At CSS Consultancy, we support the delivery of innovation by tailoring a collection of tools and processes - referred to as innovation toolkits - to individual facilities management contracts. Our toolkits are supported with continuous training, a software platform for idea collection and ongoing validation of your innovation outputs.
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How’s that for a competitive advantage?

To find out more and receive a copy of our report "5 Ways to Improve Innovation on your FM Contract", drop us a note.
Where we can help you
At CSS, our primary focus is to build upon the strengths of your business to develop a customer orientated solution that is fully compliant, recognises the customer challenges and provides innovative operational approaches at the right price. To accomplish this we combine elements of bid management with a unique integrative approach that rapidly identifies win probabilities, competitive advantages and customer needs.
Within many facilities management contracts there is a need to produce a dedicated customer portal to support end-user engagement and interaction. Many of these portals are limited in functionality and require continual input from an offsite design team to maintain. Sometimes, the portal is automatically generated as a component of the embedded CAFM or IWMS system. As a result, usability and functionality are limited. At CSS we can develop and design a contract portal for you rapidly, providing you with an end-user focused site that is secure, easily updated by your contract teams and functional.
All organisations have embedded skillets and capability that are focused on the optimal delivery of services to the customer, occupiers and end-users. At times though, contract teams are fully engaged in normal service delivery and lack the time and headroom to fully appraise all aspects of their performance. At CSS, we provide you with the support you need, wether through adhoc audits or the development of tools and frameworks that can be implemented to continually improve performance. Our priority at all times is not to increase workload for your contract teams, but instead to provide new ways that performance can be identified and amended effectively.
Facilities produce huge amounts of data on a continuous basis. As systems become more complex and time more precious, there is a need to better manage the flow of information to easily produce a near-instantaneous measure of the performance of your assets. At CSS we have developed facility specific dashboards and analytical tools that help you to aggregate performance data and consolidate it into concise reports that are easy to digest and focus your attention on the areas that matter.
In many organisations, proposals are generated from previous submissions or templates that have been developed to make it easier to submit information to customers easily. While these approaches may have been successful in the past, the tools and techniques adopted by your competition may mean that your proposals no longer communicate your strengths and advantages as clearly as they could. At CSS we can help you review your proposals, either on an individual submission basis or as a business-wide approach. From bid and proposal libraries through to document designs and templates, we can work with your existing teams to maximise their output and enhance their win statistics.
Contracts are often awarded over a number of years. While they may offer a fresh approach from the outset, they can quickly become outdated or less comparable to current market offerings. At CSS we can help you to implement innovation frameworks that routinely capture ideas and improvements from all stakeholders, and help you to progress them through a defined governance process that determines their viability and value.
Change is a routine part of facilities management and support services. From contract award and mobilisation through to improvement activities, a structured approach to change is essential to maintain momentum and to secure the support of stakeholders. At CSS we have developed change and mobilisation frameworks that can help you to manage your projects and initiatives successfully. We also have skilled change managers that can work with you to implement these frameworks to meet your timescales, budgets and resource availability.
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Innovation within Facilities Management