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We work across multiple sectors providing support to many different organisations, industries and locations

At CSS, much of our work builds upon our facilities management heritage and the experience of our team. Our exposure to certain industries helps us to rapidly understand the normal operational challenges that typically occur and the pressures that providers are exposed to. Although this doesn’t in any way predispose us to any outcome, as every customer and contract has a different mix of dynamics and operational drivers, it does help us to plan and articulate our approach more effectively.

Below is an example of the industries we regularly support.
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General FM
Innovation and idea management platform for facilities management providers
Performance improvement framework for facilities management contracts
Dashboard reporting for facilities management service performance
Customer surveys and performance feedback
Service product development for major facilities management provider
CRM, business development and analytics framework
Technical review of Aviation bid content
Critical Environments / Data Centres
Business continuity development plan for data centre
Market development report for UK data centre market
Critical service facilities management tender and mobilisation for telecoms provider
Contingency planning framework
Bid support for facilities management provision to critical data centre facility
Bid review for critical services tender
Development of comprehensive bid and proposal library for mission critical facilities management
Operational frameworks for critical environment maintenance
Solution development and bid support for overseas facilities management contract
Solution development and bid preparation for facilities management Defence tender
Bid management for military remote accomodation proposal
Bid management for military training exercises
Facilities management and lifecycle tender for food processing facility
Financial Services
Account management for financial services client
Bid support for Information Technology and Service Integration and Management (SIAM) tender
Bid support and technical solution development for social housing maintenance contract
Managing Agents
Bid support for country-wide facilities management contract for commercial office space
Oil & Gas
Bid support for the facilities management of remote worker outstations
While we predominantly work within the facilities management sector, many of our practices and enhancements extend to other parts of the business services industry. From bidding through to performance improvement, we can help you win more work, perform better or innovate more effectively. Get in touch to find out how we can help you.

What our lovely customers say about us

Where we can help you
At CSS, our primary focus is to build upon the strengths of your business to develop a customer orientated solution that is fully compliant, recognises the customer challenges and provides innovative operational approaches at the right price. To accomplish this we combine elements of bid management with a unique integrative approach that rapidly identifies win probabilities, competitive advantages and customer needs.
Within many facilities management contracts there is a need to produce a dedicated customer portal to support end-user engagement and interaction. Many of these portals are limited in functionality and require continual input from an offsite design team to maintain. Sometimes, the portal is automatically generated as a component of the embedded CAFM or IWMS system. As a result, usability and functionality are limited. At CSS we can develop and design a contract portal for you rapidly, providing you with an end-user focused site that is secure, easily updated by your contract teams and functional.
All organisations have embedded skillets and capability that are focused on the optimal delivery of services to the customer, occupiers and end-users. At times though, contract teams are fully engaged in normal service delivery and lack the time and headroom to fully appraise all aspects of their performance. At CSS, we provide you with the support you need, wether through adhoc audits or the development of tools and frameworks that can be implemented to continually improve performance. Our priority at all times is not to increase workload for your contract teams, but instead to provide new ways that performance can be identified and amended effectively.
Facilities produce huge amounts of data on a continuous basis. As systems become more complex and time more precious, there is a need to better manage the flow of information to easily produce a near-instantaneous measure of the performance of your assets. At CSS we have developed facility specific dashboards and analytical tools that help you to aggregate performance data and consolidate it into concise reports that are easy to digest and focus your attention on the areas that matter.
In many organisations, proposals are generated from previous submissions or templates that have been developed to make it easier to submit information to customers easily. While these approaches may have been successful in the past, the tools and techniques adopted by your competition may mean that your proposals no longer communicate your strengths and advantages as clearly as they could. At CSS we can help you review your proposals, either on an individual submission basis or as a business-wide approach. From bid and proposal libraries through to document designs and templates, we can work with your existing teams to maximise their output and enhance their win statistics.
Contracts are often awarded over a number of years. While they may offer a fresh approach from the outset, they can quickly become outdated or less comparable to current market offerings. At CSS we can help you to implement innovation frameworks that routinely capture ideas and improvements from all stakeholders, and help you to progress them through a defined governance process that determines their viability and value.
Change is a routine part of facilities management and support services. From contract award and mobilisation through to improvement activities, a structured approach to change is essential to maintain momentum and to secure the support of stakeholders. At CSS we have developed change and mobilisation frameworks that can help you to manage your projects and initiatives successfully. We also have skilled change managers that can work with you to implement these frameworks to meet your timescales, budgets and resource availability.
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The sectors we support